Where conversational AI fits in the Ngage Suite
Conversation is one of five ways the Ngage Suite puts AI to work in IFS Cloud, and it is the one aimed at people rather than processes. This page explains where it sits alongside agentic workflows, no-code forms, the app builder and advisory — the product itself lives at ngagechat.ai.
- Conversation is the suite’s answer to human-initiated, unpredictable work.
- Scheduled and unattended work belongs to NgageFlow, not to chat.
- NgageChat is the product, and it has its own site at ngagechat.ai.
Which problem conversation solves
Every Ngage product removes a different obstacle between a person and IFS. Conversation removes navigation: the requester needs no screen, no field names and no training, because they describe the outcome instead of operating the system.
That makes it the right tool for occasional, unpredictable, human-initiated work — and the wrong one for anything scheduled, unattended or repeated identically a thousand times, which is where the other products come in.
Where it stops, and what takes over
NgageChat covers ad-hoc questions and single-step, user-authorised action. When work becomes event-driven and multi-step, NgageFlow takes it. When the capture needs to happen offline on a phone, NgageEase does. When an answer deserves a permanent screen or report, NgageCode builds it. When the question is about IFS itself rather than your data, NgageConsult answers it.
- Query live IFS data in natural language
- Run business functions and transactions by asking
- Generate reports without SQL or a report builder
- Projection-level access control respects IFS security
NgageChat has its own site at ngagechat.ai — see the named transactions it reads and writes.
Frequently asked questions
Can conversational AI take action in IFS or only answer?
NgageChat does both: it answers from live IFS data and can execute business functions and transactions, all within the user’s permissions.
Does it need training data or screen recordings?
No. It understands IFS natively and works as a blank canvas — users simply ask.
More AI capabilities for IFS
See the Ngage Suite on your IFS
Book a 15-minute demo against a real IFS scenario, or start an early pilot now.